What do I need to hire a vehicle?
We need to see all of the following documentation at the time of hire:
- Driver's Licence
- A current full driver's licence held for a minimum of 12 months (endorsements permitting).
- Your Drivers Record
- You will need a recent print out of your drivers record or a check code from the DVLA on collection of the vehicle, You can obtain these by visiting the following DVLA website - https://www.gov.uk/view-driving-licence
Secondry form of identification
- This must be a recent utility bill, bank or building society statement. Anything official that contains you current address. A passport is not acceptable as it does not contain your address.
How old do I have to be?
You must be aged between 21 and 75. However, if you want to drive a 7,500kg GVW vehicle on an ordinary licence you must also have passed your test before January 1997. NB: The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website or contact us.
What if I'm over 75?
We can probably still hire you a vehicle, but you must be able to arrange your own fully-comprehensive insurance and bring it with you at the time of hire. To avoid disappointment, we would strongly advise you to call us well in advance for more information.
What does the price include?
The prices we show, or quote, are inclusive of VAT, Insurance & a mileage allowance of 150 miles (280KM for vehicles that record in kilometers) are inluded in all daily rental's. 1000 miles (1600KM for vehicles that record in kilometers) are included in weekly rentals. 10 pence +VAT per mile/KM charged therafter. As an example, an additional 100 miles would cost a total of £12.00 Inclusive of VAT.
How much is the deposit?
Deposits vary depending on the type of vehicle you wish to hire. £100 deposit is required for all vans up to 7,500kg GVW in which case we require a £200 deposit. All Deposits are pre authorised on a debit/credit card upon collection of the vehicle and are held by your bank in your account for 7-10 working days. Metro Bank customers please note that it is Metro Bank policy to hold these pre authoraisations for 28 days.
How much is the insurance excess?
Insurance excess is £1,000 for all hires. You are liable to pay the insurance excess for any damage or loss sustained to the vehicle or any 3rd party in the event of an accident. Please read how this can be reduced below. Additional drivers can be added to the insurance for £20 per additional driver.
What is Collision Damage Waiver or CDW?
Collision Damage waiver - or CDW, as it is also known reduces the insurance excess from £1000 to £500. This option can be taken out for an additional fee at the time of hire. The cost for the CDW varies depening on the type of vehicle you hire: Small Van £10 - SWB Van £15 - LWB Van £20 - Lutons Vans £25 - 7.5 ton Vehicles £30 - Please ask a member of staff should you wish to take this cover upon collection of the vehicle.
Is the windscreen covered?
Windscreen damage is the hirer's responsibility
Are tyres / punctures covered?
The hirer is responsible for any punctures / tyre damages etc.. The lessor will ensure that all tyres are maintained and kept within the legal road limits and are roadworthy
Overhead damage is not convered by any insurance excess as this is due to driver negligence. Any overhead damage will be charged at full cost of repair.
How many miles do I get included?
150 miles (280KM for vehicles that record in kilometers) are inluded in all daily rental's. 1000 miles (1600KM for vehicles that record in kilometers) are included in weekly rentals. 12 pence per mile/KM charged therafter. As an example, an additional 100 miles would cost a total of £12.00 including VAT.
How can I pay?
The hire charge can be paid by cash, credit or debit card. The deposit must be pre authorised on a credit or debit card on collection of the vehicle and is held by your bank in your account for 7-10 working days. Most major credit cards and debit cards are welcome, including Visa, Mastercard, and Switch, We regret that we cannot accept American Express or pre payment cards. Outstanding charges are taken from credit or debit cards as per our Terms & Conditions.
What if I am late returning the vehicle, or I wish to extend the hire?
All hires are on an 8AM to 8AM basis. Please consider the hirer that has booked the vehilce after you. It is very important that you contact us and let us know if you are going to be late. We can then advise you of any additional charges and if required can arrange payment and insurance cover.
What if im going in to the congestion charge zone or using the Dartford Crossing?
It is the hirers responsibility to arrange payment for all charges of this kind. There is a £30 administration charge for any penalty charges received.
The London Congestion charge can be paid by visiting the following link:
The Dartford crossing charge can be paid by visitng the following link:
What happens if I break down?
All our vehicles are covered by full nationwide breakdown assistance. In the unlikely event of the vehicle breaking down please contact us on any of the telephone numbers stated on your rental agreement.
What do I do when I come back?
It's easy. Just return the vehicle to the depot of collection, where you will be met by a member of staff (during office open hours) who will check the vehicle over for mileage, fuel & damage. We advise vehicles are returned to us with the same amount of fuel as on collection, any fuel we dispense will be charged for. If a vehicle is returned out of hours, it it still the hirers responsibilty untill booked in by a member of staff.