What do I need to hire a vehicle?

We need to see all of the following documentation at the time of hire:

• Driver's Licence
  A current full driver's licence held for a minimum of 12 months (endorsements permitting). If you have the new 2-part photocard licence, we must see both the paper part, which shows the endorsements and vehicle categories, as well as the card part, (which contains your photograph).
• Two forms of identification
  These must be recent utility bills, bank or building society statements. A passport is not acceptable as it does not contain your address.

How old do I have to be?

You must be aged between 21 and 70. However, if you want to drive a 7,500kg GVW vehicle on an ordinary licence you must also have passed your test before January 1997. For 7 and 12 seaters you must be aged between 25 and 70.
NB: The goverment's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website (click here) or contact us.

What if I'm over 71?

We can probably still hire you a vehicle, but you must be able to arrange your own fully-comprehensive insurance and bring it with you at the time of hire. To avoid disappointment, we would strongly advise you to call us well in advance for more information.

What does the price include?

The prices we show, or quote, are inclusive of VAT. Rates for all vehicles up to 7,500kg GVW include insurance. This is subject to an insurance excess surchange of £1,000 which will be charged in the event of an insurance claim, and which can be reduced by paying a small extra cost Collision Damage Waiver (CDW) at the time of hire.

How much is the deposit?

Deposits vary depending on the type of vehicle you wish to hire. £100 deposit is required for all vans up to 7,500kg GVW in which case we require £200 deposit.

How much is the insurance excess?

Insurance excess is £1,000. Additional named drivers will be subject to an insurance surcharge. You are responsible for any damage or loss sustained to the vehicle and are liable to pay the insurance excess in this event. Due to fluctuations, as well as the number of variables in determining the insurance excess, it is recommended that you contact us for the latest information.

What is Collision Damage Waiver or CDW?

In the event of an insurance claim, Collision Damage waiver - or CDW, as it is also known which in most cases halves your excess. This can be taken out with an additional payment at the time of hire. Please note, however, that this does not cover you for negligent damage to wheels and tyres or roofs of vehicles, theft of wheels and tyres including spares, or theft of audio equipment. It is only available to drivers aged 21 and over hiring vans and commercials, and is also subject to the driver having a satisfactory driving record. the cost for this option can be advised at the time of hire.

Is the windscreen covered?

Windscreen damage is the hirer's responsibility

How can I pay?

By cash, credit or debit card. All major credit cards and debit cards are welcome, including Visa, Mastercard, and Switch. Whole or part payment of charges may be required by credit or debit card. Outstanding payments are taken from credit or debit cards.

What if I am late returning the vehicle, or I wish to extend the hire?

It is very important that you contact us and let us know. We can then advise you of any additional charges and if required can arrange payment and insurance cover by debiting your credit or debit card. Alternatively additional charges can be covered by monies brought in by you at the time of extending the hire period.

What happens if I break down?

In the unlikely event of your vehicle breaking down, please note that all our vehicles come with full nationwide breakdown coverage. Details of this will be included with the documents given to you at the time of hire. It is important that you keep these with you.

What do I do when I come back?

It's easy. Just return the vehicle to the depot of collection, where you will be met by someone who will check the vehicle. We recommend the vehicles are returned to us with the same amount of fuel as you took it with, as any fuel we dispense will be charged for. You will be issued with a reciept to say that the vehicle has been returned in good condition and this will also indicate the additional charge you will have to pay for any fuel. Please present this at reception where your paperwork will then be quickly completed.